Crucial shipping options and policies

Shipping within the United Kingdom
Place an order at Crucial.com/uk and choose how you would like your package to be shipped!

For a speedy shipment with full shipment tracking visibility from door to door, you can select a discounted rate with Royal Mail Special Delivery or Royal Mail Special Delivery Next Day 9am. If you want your order to ship free of charge and don't mind waiting a little longer, choose Royal Mail Free Shipping. (Offer applies to United Kingdom, Channel Islands, and Isle of Man). Please note that Royal Mail Free Shipping service does not feature shipment tracking.

Delivery to most UK locations by Royal Mail Special Delivery is by 1pm within 1-2 business days of dispatch from Crucial (subject to the conditions listed above and depending on your postcode area).

See Royal Mail Special Delivery service area details

 

Royal Mail Special Delivery Next Day

Next working day 1pm

All UK postcodes in England, Wales, Northern Ireland and mainland Scotland except those listed below.

Next working day 5.30pm

Mainland: AB30-56-Aberdeen, IV21-28, 40, 52-54-Inverness, KW1-14-Caithness, PA28-38-Argyll, PH15, 17-26, 31-40-Perthshire, PH49-Ballachulish, PH50-Kinlochleven

Islands: HS1-Stornoway (Lewis), KA27-Arran, KA28-Cumbrae, KW15-Kirkwall, KW16-Stormness Town only, PA4141 Gigha, PA 42-49 Islay, PA 60-Jura, PA77-Tiree, ZE1-Lerwick (Shetlands), HS3-Harris, HS4-Scalpay, HS5 Leverburgh, HS6-N. Uist, HS7-Benbecula, HS8-Erisksay, HS8-S, Uist, HS9-Castlebay (Barra), IV41-51, 55-56-Skye

Two working days 5.30pm

GY1-Herm only (Channel Islands), GY9-Sark (Channel Islands), HS2-Lewis, PA61-Colonsay, PA62-75-Mull, PA78-Coll, ZE2-3-Shetlands

Three working days 5.30pm

KW-16-17-Orkney, PH30-Corrour, PH41-Mallaig, PH42-Eigg & Muck, PH43-44-Isle of Rum & Canna

Please note that Special Delivery^™ cannot be used when sending an item to an Admail address.
NB. Deliveries to the Channel Island and the Isle of Man can be delayed by Customs.

Delivery to most UK locations by Royal Mail Special Delivery Next Day 9am is by 9am the day after dispatch from Crucial (subject to the conditions listed above and depending on your postcode area). ORDERS USING Royal Mail Special Delivery Next Day 9am must be placed by 3.00 p.m. Monday to Friday.

See Royal Mail Special Delivery Next Day 9am service area details

 

Royal Mail Special Delivery Next Day 9am

Areas in red are serviced by Royal Mail Special Delivery Next Day 9am.

This includes all UK postcodes in England, Wales, Northern Ireland and mainland Scotland except the following: AB30-39, AB41-45, AB51-56, BD23-24, BT35, BT44, BT47, BT51 BT53-54, BT70-71, BT76-77, BT81, BT92-94, DG7-9, FK17-21, GY1-9, HG3, HS1-9, IM-AII (except IM1), IV-All (except IV1), LA18, LA20, LD1-6, LN4-6, LN10, KA27-28, KW-AII, PA20-49, PA60-78, PH15-50, PL29 3, PO30-41, SY25, TR12-13, TR17-25, YO41, YO43, YO51, YO60-62, ZE1-3

Delivery to most UK locations by Royal Mail Free Shipping is within 3-5 business days of dispatch from Crucial (subject to the conditions listed above and depending on your postcode area).

From time to time Crucial may select a different carrier to deliver your order. Details of the selected carrier will be displayed on the order confirmation page, and as soon as your order ships, we will provide you with carrier-specific tracking information, where applicable.

Shipping outside mainland UK

European orders shipped outside the UK are delivered via UPS Express. Delivery to most European locations is within 3 days from dispatch. If you are a customer having your order delivered to France, Ireland, Germany, Italy, Spain, Belgium, Austria, the Netherlands or Sweden and don't mind waiting a little longer for it, you can have it delivered free of charge by choosing Royal Mail.

Shipping Rates for the European Union

Shipping outwith the EU

Customers ordering from outwith the EU may be liable for duty and customs charges, more information can be found in the Support section of the UPS website, under Terms and Conditions of Carriage, Customs Clearance.

UPS Express shipping rates for all other locations serviced by Crucial

Late or lost shipments

Royal Mail — UK only

Delivery to most UK locations by Royal Mail Packet Post First Class is within 3-5 business days of dispatch from Crucial. If you think your package may be lost, we can assist you. Unfortunately, we are unable to start this process until 14 business days have passed since dispatch. After this time, please contact us with your relevant order details.

UPS — UK and International

Delivery by UPS is within 1-5 business days of dispatch from Crucial. If you think your package may be lost, we can assist you. Unfortunately, we are unable to start this process until 5 business days have passed since dispatch. After this time, please contact us with your relevant order details.

Advance payment required for some countries

Crucial cannot process orders on credit card terms for shipment to the countries below. In order to ship to one of these countries, payment must be made in advance via wire transfer. For more information, contact us.

Important note for international orders:

Currency Converter

VAT

As a division of Micron Europe, Limited., Micron Consumer Products Group is required to collect UK VAT (20% of the total order cost, including shipping charges) on all applicable orders. If your company is within the EU, but outwith the UK and you have a VAT Certificate, you are eligible for zero-rated VAT transactions. If your company is eligible for zero-rated VAT, please fax a copy of your company’s VAT Registration Certificate to +44 (0)1355 586101 Attn: Crucial Sales.

Orders to locations outwith the EU are not liable for UK VAT but may be liable for local duties and customs clearance charges in the country of receipt. For more information on applicable charges, please contact your local customs office or tax authority. For information about zero rated VAT eligibility click here.

EU Enlargement, May 2004

As of 01 May 2004 Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, the Slovak Republic, and Slovenia are members of the enlarged EU. Normal EU VAT rules will apply to orders shipping to these countries.