Returns and warranty replacement request
To expedite your return request, please have product(s) in-hand to complete the request process.
Returns and warranty replacement FAQs
Please note: At this time, Crucial can only accept one product per replacement request. If you have multiple products to return, please create a replacement request for each different item you need to return.
Is your memory defective?
Most of the memory returned to us is not actually defective. These simple troubleshooting solutions help most of our customers solve any problems they may encounter with their Crucial memory.
What about reseller/distributor returns?
Resellers and distribution partners must contact their sales representative for refund options.
My order was damaged during shipping transit
Please review our guidelines to identify a damaged shipment:
- What is a damaged shipment?
- The product package was smashed or mangled while in transit.
- The product was bent or broken.
- What is not considered damaged?
- There was no damage to the package, but the product doesn't seem to function.
If you believe your product was damaged in transit, please call or chat with us so we can send a replacement to you right away.
What's Crucial's Return Policy?
It is rare for our customers to need to return Crucial products, but we do understand issues can happen and we are here to help. All our products, purchased on Crucial.com, come with a 45 day money back guarantee period. If you order one of our products using our Crucial® System Scanner or Crucial Advisor Tool on our site, we guarantee they will be compatible or your money back.
To initiate a return, you only need to set up a return online using our handy online RMA tool. We'll give you a return authorization number (RMA) and upon following the return instructions, we'll make sure you receive your refund as soon as possible.
If you ordered an incorrect product and need to exchange it for a different product. Just set up a refund within the 45 day refund period, and then place a new order.
Please note most memory returned to us is not actually defective. We would advise following the troubleshooting steps here prior to requesting a return.
Note: Crucial reserves the right to charge a restocking fee (up to 20%) at our discretion.
Can I get a refund if I didn't buy directly on Crucial.com?
It's possible, if the vendor you purchased from has a refund policy. You will need to contact them to identify your options.
What if my product fails after the return period?
In the unlikely event that your product fails after the 45 day return period, but within the product's warranty period, you only need to set up a warranty replacement request online using our handy online RMA tool. We'll give you a return authorization number (RMA) and make sure you receive your replacement as soon as we receive the possibly failed product.
I didn't purchase on Crucial.com, can I still make a warranty claim?
Yes, our product warranties apply to our product sold through authorized resellers, and we will replace them per the warranty terms. Please note a proof-of-purchase may be required.
When will I see my credit appear in my account?
After receiving and processing your returned product(s), we'll issue the refund. Once issued, you should see it in your account within 5 to 7 business days. Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account.