returns & warranty replacement request

To expedite your return request, please have product(s) in-hand to complete the request process.

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For returning DRAM memory:

The material number for your DRAM memory module is the six digit number in the area of your label highlighted below.


For returning an SSD:

The material number for your SSD is a five or six digit number located next to the barcode on the packaging.


Please note:

This method qualifies for replacement parts only.

frequently asked questions

Is your memory defective?
Most of the memory returned to us is not actually defective. These simple troubleshooting solutions help most of our customers solve any problems they may encounter with their Crucial memory. For more help, check out our Crucial Forum.

What about resellers returns? Resellers and distribution partners must contact their sales representative for refund options. Resellers and distribution partners can use this form for warranty replacements.

Damaged in shipping?
Did you receive a package damaged in shipping?
Please review our guidelines on damaged shipments:

What is a damaged shipment?

  • The product package was smashed or mangled while in transit.
  • The product was bent or broken.

What is not considered damaged?

  • The shipping box/package has some damage, but the product seems unharmed.
    (If you are unsatisfied with the condition of your package, you may call for a replacement.)
  • The product was damaged or altered by the customer.

If you believe your product was damaged in transit, please call our Sales and Support department so we can send a replacement to you right away.

Toll-free: 888-336-8896 (US & Canada only)
Telephone: 208-363-5790
Monday - Friday: 7am - 6pm (MST)

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Warranty