Returns and warranty claims
Returns and warranty FAQ
Experiencing difficulty during the installation or use of a product?
If you are experiencing an issue with installation, configuration or the product's performance, we recommend visiting our Memory FAQs or our SSD FAQs as they help most of our customers solve any problems they encounter with their Crucial products. If you are still experiencing problems, contact our support team for help.
What is the process for reseller/distributor returns?
Resellers and distribution partners must contact their sales representative for refund and warranty replacement options.
My order was damaged during shipping transit
If you believe your product was damaged in transit, please visit our Contact page to call or chat with us so we can send a replacement to you right away.
What is Crucial.com's Return Policy?
It is rare for our customers to need to return Crucial products, but we do understand issues can happen and we are here to help. All our products, purchased on Crucial.com, come with a 45 day money back guarantee (30 days for factory recertified SSDs).
To initiate a return, you can quickly set up a return online using our online RMA tool. We'll issue you a return authorization number (RMA), and provide return instructions. Once we receive and process your return, we'll issue your refund. This process can take up to two weeks.
If you ordered an incorrect product and need to exchange it for a different product. It's easy to simply set up a refund within the 45 day refund period (30 days for factory recertified SSDs), and then place a new order using our Crucial® System Scanner or Crucial Advisor Tool to find guaranteed compatible upgrades.
If you are thinking of returning product because you are experiencing an issue with installation, configuration or the product's performance, please note most issues can be easily resolved. We recommend visiting our Memory FAQs or our SSD FAQs as they help most of our customers solve any problems they encounter with their Crucial products. If you are still experiencing problems, contact our support team for help.
It's possible, if the vendor you purchased from has a refund policy. You will need to contact them directly to identify your options.
What if my product fails to perform as expected after the return period expires?
In the unlikely event that your product fails after the 45 day return period (30 days for factory recertified SSDs), but within the product's warranty period, you can quickly set up a warranty replacement request online using our handy online RMA tool. You'll be given a return authorization number (RMA) to send back your product for replacement under our warranty terms. Once we process your return, we'll ship the replacement product. Allow 7 to 10 business days for processing.
I didn't purchase on Crucial.com, can I still make a warranty claim?
Yes, our product warranties apply to our product sold through authorized resellers, and we will replace them per our warranty terms. Please note, a proof-of-purchase, and specific to SSDs, SMART data, may be required before a return authorization is provided.
How soon can I expect to receive my refund after I return product?
Full or partial refunds are only offered for purchases made directly on Crucial.com. After receiving and processing your returned product(s), we'll issue the refund back to the method of payment used when placing the order, typically within 7 to 10 business days.
What if I have a warranty issue with a non-Crucial branded accessory that I purchased on Crucial.com?
For non-Crucial branded product warranty claims, contact the manufacturer of the product in accordance with their warranty terms. Those warranties are not serviced through Micron CPG.
Am I responsible for my return shipping costs?
Yes, unless the reason for the return was due to a Micron CPG error with your order, you are responsible for returning the product to Micron CPG at your risk and expense, and it is recommended that the shipment be insured or sent by a method that provides for tracking of the package. Micron CPG is not responsible for any product that is lost or damaged in transit to us.
Micron CPG will ship your replacement product covered under our warranty terms to you at our expense, but you are responsible for any duties and taxes due on replacement product sent from Micron CPG.